The MVAB can also award "damages" which can include license and registration fees as well as the finance charges (interest) for the loan to purchase the defective vehicle. If a majority of the panel members find that the vehicle is substantially impaired due to defects covered by the manufacturer's warranty, the board will order the manufacturer to either buy the "lemon" back from the consumer or, at the consumer's option, trade the "lemon" for another vehicle of equal value.
The MVAB reviews consumer complaints about defective vehicles and holds evidentiary hearings which typically include inspecting and/or test driving the vehicle. The MVAB, a five-person panel of consumers, auto dealers and certified mechanics, has been in existence since January 1, 1992. The MVAB will decide whether the motor vehicle is so impaired by its defect that the manufacturer should take the vehicle back. New Hampshire consumers who find themselves with a defective new vehicle that the dealer has been unable to repair may turn to the Motor Vehicle Arbitration Board (MVAB). New Hampshire's "Lemon Law" (RSA 357-D) applies only to new vehicles purchased from New Hampshire dealerships. These unfixable vehicles are popularly referred to as "lemons." New Hampshire's "Lemon Law" provides a method for the "lemon" owner to satisfactorily resolve the problem. Sometimes, despite the best efforts of a dealer's service department, a defect cannot be satisfactorily fixed. The manufacturer's warranty is provided at no extra cost to the buyer.
These warranties must follow the rules set by the federal Magnuson-Moss Warranty Act and the Uniform Commercial Code (UCC) (refer to the section on Warranties for more information). New cars and other new motor vehicles are covered by manufacturers' warranties. Preface | User's Guide | Table of Contents | Print Sourcebook
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